Customer Service Week: It’s Like Motherhood and Apple Pie
There’s a few things that no matter what you say or how you write about them, it sounds like “Motherhood and Apple Pie” – an American term for something that’s truly great that you can’t argue with,...
View ArticleAn ACE at Serving Up Solutions
At the beginning of Avnet’s Customer Service Week, I promised a few stories of what our employees are doing. Here’s the first example – in this case Michael developed a couple tools that provide...
View ArticleA Rose is a Rose or the Sweet Smell of Superior Service
Forgive the cliché headline, I couldn’t resist. It’s still Customer Service Week for Avnet employees here in the US (I hear in the UK they will extend it another week and participate in some local...
View ArticleA Gift for You: Customers Matter
I recently started subscribing to a blog about how to write a better blog (for those interested it’s Copyblogger and I find it interesting and instructive). The last post I read admonished bloggers to...
View ArticleThe Most Important Words in the English Language
Several years ago, I was reading a self-help book, I really can’t remember which one –either from the guru of positive thinking Tony Robbins or from king of the one-line success quips Zig Ziglar or...
View ArticleHow do you thank your customers?
I went to dinner at at Famous Dave’s BBQ for my husband’s birthday a few days ago. It’s one of our favorite places because the ribs are tender, the BBQ sauce spicy, and the steak fries hot and crispy...
View ArticleThe Company You Keep Speaks so Loud
I’m on the road this week, again. It’s why I haven’t written much in the past two months – a couple of trips to Europe, a week in Asia and now I’m writing this at 40,000 feet on my way to Miami. On...
View ArticleIt’s an old debate: quality vs. quantity
Some people, like me, hunger for just one pair of jeans that fits perfectly. But if you’re my daughter, it’s much better to have a pair for every day of the week that fit “good enough.” Her needs are...
View ArticleBuilding on a Legacy of Giving to Toys for Tots
It is said that ‘tis the season to be jolly,” but for Avnet Electronics Marketing’s North Reading, Mass. office, it is also the season to be charitable. Customers, suppliers and employees opened their...
View ArticleSaying Thank You Makes the World a Better Place
Over the next three months, around the world at Avnet there’s going to be a lot of thanking going on, and – okay I’ll go ahead and say it — I think the world will be a better place for it. It’s a...
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